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Privacy Policy

Privacy Policy



We are pleased to welcome you to our Website, Before you start using our Website please make sure you read all terms, conditions, policies and notices stated on the Website and especially this Privacy Policy (“Policy”) which explains how we collect, use, disclose and manage your personal, company, financial and other information that you provide to us on the Website or otherwise, as well as how we care for your privacy and protect such information as by using the Website you agree to be bound by both documents. This Policy applies, without limitation, to any individual or entity that uses the Website and/or provides any personal, company, financial or other information to us. For the avoidance of doubt, you should discontinue using the Website if you do not agree with this Policy and any changes to it.


In these Terms & Conditions, we use the following definitions:

  • (“Mend Together”, “we”, “our”, “us” refers to our company MEND MARKETPLACE INCORPORATED, known as “”; our Website; our Service; or a combination of the preceding definitions, depending on the context in which the word is used;
  • “Website” refers to our website,;
  • “Service” refers to the services that we provide on our Website, including our Website itself;
  • “User” refers to anyone who uses our Service, including general visitors to our Website;
  • “You” refers to you, the User

MEND MARKETPLACE INCORPORATED is based in the United States, with our servers and offices headquartered in the United States. Please be aware that information you provide to us or that we obtain as a result of your use of the Website, or any services provided by us may be processed and transferred to, and be subject to the laws of the United States.

Type of Information Collected

In the course of operating the Website we will collect (and/or receive) the following types of information when you sign up to our Service and/or engage in transactions via our Website that can be used to identify you. You authorize us to collect and/or receive such information.

Personal Information: first name and last name, mailing address, shipping address, telephone numbers, e-mail address, PayPal address (if different from e-mail address), date of birth, gender, age, username, password and other personally identifiable information.

If you post reviews, comments, images or other content on our Website, anything that you post becomes public to all Website users – whether it is personally identifying of you or not — and we disclaim any responsibility for any subsequent use by anyone else of any such information that you post publicly. We do retain the right to remove any comment, image or other content that you post.

Wellness Information: short-term and long-term health goals, your diet, your lifestyle, your views about health/wellness, and wellness issues that you have experienced or that exist in your family if needed. However, we do not collect any information that would be considered “protected health information” under the Health Insurance Portability and Accountability Act of 1996.

Billing Information: cardholder transaction data, card numbers, expiration dates, billing addresses and CVV codes. Such Billing Information will be collected and processed by our Third Party Payment Vendor pursuant to the terms and conditions of their privacy policies and terms of use, and we do not obtain access to any Billing Information.

Order Information: the Products you purchased from your account or would like to purchase.

Other Information: Such Other Information may include:

From Your Activity: IP addresses and other technical information collected from the servers utilized by you or your vendors, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website Visitors visit, service provider name and the date, time and content of any messages sent from you to us, and similar information concerning your use of the Services.

From Cookies: Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using the Services. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, the Services may not function properly.

Like many other websites, we use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other technologies on our Site to compile data regarding user interactions with ad impressions and other ad service functions. In particular, we may use third-party advertising services on our Site, for purposes such as:

Remarketing; Google Display Network Impression Reporting; and Demographics and Interests Reporting.

Our Website may use services that track a user’s browsing not only within but also across other websites. Those services do not collect the Identifying Information as defined above, although they may make use of persistent identifiers that could allow particular content or advertising to be presented to a particular User.

Some browsers send so-called “Do Not Track” signals to websites such as ours. Our Site currently does not honor such indications due to a lack of industry consensus as to how such signals should be handled.

Protection and Storage

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer/mobile device. We ask you not to share your password with anyone.

We take reasonable precautions to protect the confidentiality and security of your Personal information by using industry recognized security safeguards such as site monitoring, secured networks and servers, firewalls and encryption. When we ask for sensitive information, we protect it through the use of encryption during transmission, such as SSL (Secure Socket Layer). Unfortunately, no method of transmission over the Internet is completely secure therefore we cannot guarantee its absolute security. Though we take the risk of internet fraud very seriously, with the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

Use of Information

The information we collect from you, to the extent that it is private, is used and/or disclosed only in accordance with this Privacy Policy. Our primary use of personal information is to provide you with the Service that you request. We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this Policy.

For example, our web hosting service stores the personal information that you provide us, and we use a logistics company to handle our shipments. Our agreements with those companies prohibit them from making use of your personal information for any purpose other than to assist our Website and Service. In some cases, those companies may allow subcontractors to access personal information of users for the purpose of providing their services to us.

A third-party payment processor, such as PayPal, handles payments. By making a purchase on the Website, you authorize us to collect, share, and otherwise use your information in conjunction with our payment processor. Our payment processor stores all credit-card information; itself does not retain credit card numbers.

You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so. In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

We may also use your data to enhance or improve User experience, our Website, or our Service, or permit our group companies to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email. You may unsubscribe from certain email communications by notifying Us that you no longer wish to receive solicitations or information via opt-out or change of preferences links in our email communications.

We reserve the right to share, rent, sell or otherwise disclose the information we collect from you to third parties. If you do not want us to use your data in this way, please change the settings in your account.

Accessing, Editing, and Removing Your Information

The information we collect will be accurate and up to date. You can check this at any time by contacting our customer care department. We will immediately correct any inaccuracies you report. You may review and edit personal information you have provided to us by logging into your registered account on the Website and editing your account information. Some information may not be edited or removed unless you delete your account. Although most changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in your other devices that may store information, and disclaim all liability for such. In addition, we may, from time to time, retain residual information about you in our backup and/or database.

Our Policy Regarding Children

We do not knowingly collect or maintain information from those under the age of 13. If you are under 18 years of age, you may not become a registered user of our Website or otherwise access the Website. We do not sell products for purchase by children.


This Policy is effective as of the date stated at the top. We may change this Policy from time to time. Any such changes will be posted on the Website. By accessing the Website and/or using the Service after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.


If you have any questions about this Privacy Policy, please contact us via email at

Effective date: 03.22.2018

Security Policy

Mend Together realizes the importance of our customers having confidence using credit cards online. That is why we use industry-standard encryption (2048 Bit SSL Certificate) to protect the confidentiality of the information you submit during checkout and ensure that your online purchase is safe with us.

Encryption is a process by which we use software to make your credit card number and personal information unreadable to others during the order process. Mend Together currently uses the industry-standard SSL (Secure Sockets Layer) encryption to protect your information in transit.

We believe in keeping up to date with the newest technologies in order to provide the best security to our customers. That means when you shop online at Mend Together, you’re buying with confidence. If at any time you feel uncomfortable providing personal information online, you may contact us at

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