Skip to Content

FAQs

**Mend Together is currently in a Beta state.  Some sections of the below FAQs represent the future state of our website and will be coming soon.  Any questions please email us at: help@mendtogether.com

MEND SHIPPING & RETURNS

Where do you ship?

At this time, Mend Together can only ship within the United states. A $10 shipping surcharge will be added to all orders shipped outside the 48 contiguous United States

What is the cost of shipping & handling?

The cost for shipping and handling is based on cart subtotal after any applicable discount(s) and service fee(s), excluding downloadable products, donations, gift cards and taxes

• $0.00 – $39.99 | $6.99
• $40.00 – $79.99 | $9.99
• $80.00 or more | FREE SHIPPING

FREE shipping offer excludes shipping to Alaska, Hawaii, US territories, PO boxes, AFOs, APOs & FPOs.

When will my order arrive?

Most orders arrive within 5 – 10 business days via UPS, FedEx, or USPS. Please refer to our Shipping Policy for more information.

Can I expedite my delivery?

Unfortunately, we are not able to offer expedited delivery at this time.

Can I ship products from one order to different locations?

Unfortunately, we are not able to provide shipment from one order to different locations at this time. Please place a separate order for each shipment address.

How do I track my order?

Follow steps listed:

  • Log into your account
  • Click on “Orders”
  • Click “View Order” next to the order number you want to track. Shipment details will be listed for each product stating tracking number and status. 

How can I return an order?

Follow steps listed:

  • Log into your account
  • Click “View Order” next to the order number you want to return.
  • Click on “Request Return” next to the order number.
  • Select items to return. 
  • Select reason for return. 
  • Submit return request. 

You will then receive an email explaining how to ship your item and what to include with it for your return to be processed.

**Please note that all donations towards cash funds are final and will not be refunded, refunds for Registry Gifts can be only issued in the form of Site Credits.

How can I change the shipping address after I place an order?

Please contact our customer service team. We may help you change the address if the order hasn’t shipped yet.

How long does a return take to process?

Once your return is received in our warehouse, it will be processed within 2 business days. Refunds typically reflect in your account within 5 business days after your return is processed. Mend Together will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, donations, shipping and handling charges, and any separate fees) except for registry items.

**Please note that all donations towards cash funds are final and will not be refunded, refunds for Registry Gifts can be only issued in the form of Site Credits.

Will I be charged for shipping on a return?

Return the products on your own via USPS, FedEx, UPS, or any other traceable method and receive a refund for the full purchase price (excluding return shipping charges, discounts, donations, shipping and handling charges, and any separate fees). We encourage you to insure your package. If the product arrived damaged, defected or you received a wrong item, Mend Together will also refund shipping and handling charges. 

How do I exchange a product?

At this time, we do not offer exchanges, you need to return a product and order a new one.

Can I track shipment of the item I purchased from someone’s registry?

Yes, here is how:

  • Log into your account
  • Click on “Orders”
  • If any of your orders were purchased for someone’s registry it will clearly state so.
  • Click “View Order” next to the order number you want to track. Shipment details will be listed for each product stating tracking number and status. 

MY MEND ACCOUNT

Do I need to register to place an order?

Yes, you need to create an account to make a purchase.

How do I register?

To create an account please click on “Create Account” at the header of the Home Page and follow the steps. Users who have already created an account are able to access their account through the ‘Sign In’ section of the Website. 

How to reset my password?

  • Click on ‘Forgot Password?’ at the bottom of the ‘Sign In’ section.
  • Enter your email address in the email field and click ‘Reset Password’.
  • If there is an account associated with your email, you will receive an email with a link to reset your password.
  • Click on the link within the email
  • Enter your new password and confirm password

How will I know when my order ships?

You will receive a shipment confirmation email after your order has shipped which will include the shipping method and tracking number for your shipment. You can also track your order following these steps: 

  • Log into your account
  • Click on “Orders”
  • Click “View Order” next to the order number you want to track. Shipment details will be listed for each product stating tracking number and status. 

How to update my shipping & billing address?

Follow steps listed:

  • Login to your account
  • Click on the ‘Info’ section
    Shipping address will be editable under “Shipping Addresses”, and Billing will be editable under “Payment” from this screen

How do I unsubscribe from Mend Together marketing emails?

To unsubscribe from marketing emails, please click on the unsubscribe link located in the footer within the email.

How can I add a Helper to my Account?

Follow these steps:

  • Login to your account
  • Click on the ‘Info’ section 
  • You then need to ‘Remove’ the current helper if you have any to invite a new one. 

How to invite people to follow my account?

Follow these steps:

  • Login to your account
  • Click on the ‘Followers’ section 
  • From that screen you should be able to invite and remove followers. 

How to manage followers?

Follow these steps:

  • Login to your account
  • Click on the ‘Followers’ section 
  • From that screen you should be able to invite and remove followers. 

MY MEND PROFILE

What is the difference between Account and Profile?

To start using the Mend Together website in its full capacity you’ll need to create an Account first. Account is a place where you store the most important information like your Contact Information, Shipping and Billing Address, Payment method, Password. You can also track orders, return products you didn’t like, withdraw money from your cash funds, look at available to you site credits, invite and remove followers.

Profile is a place where you can create and or access your free resources: 

– Mend Gift Registry – organizes products and services, replacing flowers with items that help speed healing

– Cash Fundraising Tool – offsets financial burdens like hospital copays + prescriptions 

– Community Journal – minimizes the efforts of updating loved ones on diagnosis and progress

– Volunteer Calendar – coordinates offers of help such as child care, meal delivery, and transportation to treatments

Your Profile will be created automatically once you start setting up your Registry or Journal.

But if you are a Friend/Family you may not need a Profile to use the website or follow someone. You would need an Account to make purchases, contribute funds or leave comments.

What can I do in my Profile?

Here is a list of things you should be able to do in your profile:

  • Tell your story
  • Add your diagnosis 
  • Invite others to follow you
  • Add and manage items in your registry
  • Share an update on how you are doing/feeling with your friends and family via our Journal function

Here is a list of things you can do as a Profile follower:

  • Share somebody’s profile 
  • Send a gift or monetary funds that will help with healing
  • Provide words of encouragement through the comments on Journal posts

What things can a Helper access/edit in my Profile?

A Helper has access to all of the information available in your Profile. However, a helper does not have access to: 

  • billing information
  • cash fund withdrawal requests

Do I need to have a Profile to follow my friend?

No, If you are a Friend/Family you do not need a Profile to follow someone.

Do I need to have a Profile to make a Purchase on the site?

No, you would only need an Account to make purchases, contribute funds or leave comments.

MY MEND ORDER

When will I be charged for my order?

You will be charged immediately upon clicking ‘Pay Now’

Where is my order?

If you have not received your order confirmation email, please log into your account, click on “Orders”. If you still don’t see the order you placed, please contact our customer service.

My order arrived damaged, incomplete, is faulty etc.

You can arrange a return following these steps:

  • Log into your account
  • Click “View Order” next to the order number you want to return.
  • Click on “Request Return” next to the order number.
  • Select items to return. 
  • Select reason for return. 
  • Submit return request. 

You will then receive an email explaining how to ship your item and what to include with it for your return to be processed.

**Please note that all donations towards cash funds are final and will not be refunded, refunds for Registry Gifts can be only issued in the form of Site Credits.

When will I receive my order confirmation?
You will receive an order confirmation email shortly after placing your order which will include your Order# and a summary of your purchase. Please check your spam inbox folder if you haven’t received an email for some time after placing an order. 

How will I know when my order ships?

You will receive a shipment confirmation email after your order has shipped which will include the shipping method and tracking number for your shipment.

How can I cancel my order?

To cancel an order, please contact our customer support and provide details. We will do our best to try and cancel the order before it ships. Orders may not be cancelled once they have been packaged for shipping or are in a shipped status.

Do you offer gift wrapping?

Unfortunately, we do not offer gift wrapping at this time. However, we do sell Gift Sets. Please look at our products for Gift Sets.

What if one of the products in my order becomes out of stock prior to shipping?

In the unlikely event that occurs, our customer support team will notify you and you will have the option of waiting for the item to be back in stock or receiving a refund for the product that is out of stock.

I received an incomplete order.

If you placed an order for more than one item, please note that items from Mend Together are often shipped separately. If you still have not received all of the products from your order after an extended period of time, please log into your account, click on “Orders” and check the status for that item. If you still don’t see that item anywhere in your orders, please contact our customer service.

I received the wrong order.

We are sorry you received the wrong item. Please request a return following these steps:

  • Log into your account
  • Click “View Order” next to the order number you want to return.
  • Click on “Request Return” next to the order number.
  • Select items to return. 
  • Select reason for return. 
  • Submit return request. 

I received a product that is missing parts.

If you are not satisfied with the product you received, please request a return following these steps:

  • Log into your account
  • Click “View Order” next to the order number you want to return.
  • Click on “Request Return” next to the order number.
  • Select items to return. 
  • Select reason for return. 
  • Submit return request. 

Can I use my medical insurance for some of the services offered?

You may submit some receipts directly to your insurance company, which may cover the cost of some items or services.

MY MEND PRODUCT

My product is damaged, can I get it replaced?

We are very sorry you received a damaged item. At this time, we do not offer exchanges, you need to return a product and order a new one.

What is the warranty on my product?

In the event you are not completely satisfied, we’ll gladly provide a refund of the purchase price for items returned in their original condition within 30 days after you receive them (excluding return shipping charges, discounts, donations, shipping and handling charges and any separate fees). Refunds will be made to your original form of payment.

**Please note that all donations towards cash funds are final and will not be refunded, refunds for Registry Gifts can be only issued in the form of Site Credits.

What are the criteria for products you sell?

Our Mend Together recovery experts and patient panels continually test products for efficacy. If a product makes it onto our website that means it has passed the very high standards of our team. In virtually all cases, our products are organic, vegan, and earth-friendly. We prioritize purchasing from companies that give back a portion of their proceeds to philanthropic or other causes. Please see the description for each product for further details on which items meet specific criteria.

How does MEND Together make sure that the products listed really help with the symptom?

Mend Together conducts extensive research on the product prior to listing it. Our team has  tested each product listed on the site. 

Do your products have side effects?

If you have any kind of adverse reaction, consult your physician or a medical professional right away. None of the information presented on our website is meant as a substitute for, or alternative to, information from your health care team. Please consult your healthcare professional about potential interactions or other possible complications before purchasing any product. Please report any adverse reactions on nutrition supplements to (212) 763-0862.

Where can I find product usage instructions?

You may find product usage in the ‘Details’ tab on the product page or it will be included with your product package shipment.

Do you list restrictions and limitations for product use?

Please refer to Instructions included in your product package for any restrictions/limitations and consult your healthcare professional about potential interactions or other possible complications before using any product.

What is the best way to find the right product for me?

It is best to use the navigation by Type of product, Type of cancer, Treatment or Symptom. We have worked hard on those selections to be carefully curated for your convenience. 

How do I find the right size? 

If the product has variable sizes you’ll see a link to the “Size Chart” on the right of the product image. 

Are all of your products organic and chemical-free?

Although we do carefully choose all of the products listed on the site and give priority to organic and chemical-free products, it is unfortunately in some cases impossible to eliminate some chemical preservatives. Please refer to each product “Details” to see what it was made of. 

What are the materials of apparel listed on mendtogether.com?

Although we give priority to natural materials, please refer to each product “Details” to see what it was made of. 

How do I suggest a product to sell on Mend Together that can help cancer patients heal more quickly?

Please contact our Customer Service Team to provide any suggestions, we would really appreciate it. 

PAYMENT METHODS

What payment types does Mend Together accept?

Mend Together accepts:

• Visa
• Mastercard
• American Express
• Discover

How long will it take for a refund to reflect on my payment method?

Your refund will reflect in your account within 7 business days after we receive your returned product in our warehouse.

My payment method was charged multiple times, what do I do?

Please contact our customer support team. (contact button)

Is my credit card information kept secure?

We use Secure Socket Layer (SSL) technology to prevent unauthorized people from intercepting your credit card information.

MEND PROMOTIONS

I have a code to receive a $50 credit. How do I apply that?

Mend Together may be running several promotions at a time. Please read carefully details of each specific promotion or contact our customer service for more details. 

How to get a credit for the Promotion code?

Mend Together may be running several promotions at a time. Please read carefully details of each specific promotion or contact our customer service for more details. 

Do you have discounts or special offers?

All current discounts and special offers are listed on the site or on our Partners’ platforms. 

MEND COUPONS

How do I apply a coupon code to my purchase?

You can apply your coupon code and see your savings either on the Cart page or on the Checkout page before you place your order. The relevant field is displayed on the right within the Summary box.

How do I edit/remove my coupon code?

You can edit or remove a coupon code by clicking on the ‘X’ next to the dollar discount in your Cart Totals section within your shopping cart or on the Your Order section of checkout before you place your order.

Can I apply multiple coupon codes?

You can only use one coupon code at a time.

My coupon code does not work, what do I do?

Please check the coupon code, the expiration dates, and terms & conditions and try again. If you continue to experience issues, please contact our customer support team

MY MEND SERVICES

Do you also offer services on the site?

Unfortunately at this time we do not offer services on the site. We are currently redesigning the website to offer recovery services from skilled practitioners such as bodywork specialists, mental health counselors and nutrition coaches. We are carefully curating a list of local practitioners and encourage you to revisit our website for service in a couple of months.

How can I become a service provider to the Mend Together community?

Services are not yet available on our website but you can leave your details and we’ll make sure to contact you once we start recruiting service providers.

MEND ADVICE

My friend(relative) is sick, I am not sure what to say/what to do?

We have created an Advice section for moments like this. You can explore it or create a Mend Registry for your friend/family member as a Helper to encourage other people they know to send a gift or cash funds. 

My friend has stage 4 breast cancer & needs help, financial & memorial support

You may consider creating a Mend Registry for your friend, there is a pre-created Stage IV registry with our careful selection of products and cash funds. To do so, first click here to create a registry following the steps the page describes.
You can create a Registry as a Helper. Simply enter your friend’s information including treatments and anything you may know about their cancer and current life situation. We will recommend products and cash funds based on this information. But you can also add products or personalized cash funds that you think would be most helpful.

GENERAL QUESTIONS

Do you have an iPhone / Android app I can use?

No, unfortunately at this time we do not have an app and we encourage our Users to use a Desktop to use our website functionality to the fullest extent. 

Do you have a mobile version of the site I can use?

You can access our website on your phone but we encourage our Users to use a Desktop to use our website functionality to the fullest extent. 

LEGAL

What is your privacy policy?

View our privacy policy

What is your security policy?

View our security policy

Do I have to be 18 to use your website?

There are age restrictions to Mend Together website usage? Please read our Terms & Conditions prior to using the website. 

REGISTRY

MEND RECOVERY REGISTRY OVERVIEW

Why create a Mend Recovery Registry?

A Recovery Registry makes it easier to ask for and receive support during a difficult time. Patients can share where help is needed. Friends, family and colleagues can discover how to be there in a meaningful way.
Signing up is completely free.
Mend can help suggest healing products and cash fund goals suggested by cancer recovery experts and other patients.
While you help yourself or a loved one, you are helping others: 10% of proceeds go to people who can’t afford recovery care.

Do people really want to help/donate?

Absolutely! Friends, family and colleagues feel helpless when someone they care about is diagnosed with cancer. Creating a Recovery Registry helps others deal with their own feelings of powerlessness by taking the mystery out of what would be useful. 

80% of loved ones, friends and colleagues say they would donate to a recovery registry for a cancer patient at any stage of their journey. 

How can I find a Recovery Registry?

If you are interested in finding a specific registry, click “Search sign” at the top navigation of our website and choose People search. You can search for a registry by name only. 
You may also have received a private link to a patient’s profile through email or social media that you can click on. If you are still unable to locate a specific registry, please reach out to our customer support team and we would be more than happy to help you. 
Feeling compassionate? Browse through people on our site to donate to a stranger in need of support.

Can I shop on Mend without creating a registry?

Yes. You can purchase a product for yourself or send a gift to a loved one. You can also add a gift note with your purchase.
We have a wide range of products and cash fund goals that can help after surgery, chemo, radiation and hormone therapy. The needs of cancer patients change during their healing journey, so you can also search by symptoms like pain, anxiety, hair loss and sexual function. We hope you find everything you need. If you don’t, contact our customer support team for help.

What can I add to my Registry?

You can add products, gift cards or cash funds to raise money for specific needs.

What are cash funds?

In addition to registering for products that can help with recovery, you can add cash funds to your registry. A cash fund is a way to accept financial support for additional expenses you may incur from a cancer diagnosis, like hospital co-pays, travel costs, or increased childcare. A cash fund can also be used to help pay for recovery services not covered by insurance such as physical therapy, mental health counseling or art therapy.

GETTING STARTED WITH REGISTRY

How do I get started?

Please click on this link: (insert new link) and follow the instructions: create, build, publish and share

What is the difference between Personalized and Pre-populated registries?

Starter registries are pre-created registries carefully curated by our team, taking into consideration the variety of treatments and symptoms one can have according to the type of cancer. You can either use that and add/delete items or create your one, which is called Personalized. To create your own registry you’ll have to browse through the selection of products and cash funds available and add them to your registry. 

Why do I have categories within the pre-created registries, how do I add categories or products separately?  

If you are using a pre-created registry, you can add products at different levels:

  • Pre-created registry level. This means that you can add everything that our team has carefully curated for the specific type of cancer pre-created registry. To do so, just click the “Add Pre-created Registry” button right below the name of that pre-created registry. No worries, you can always go back and delete the items you don’t like/need.
  • Category level. This means that you can add products from the specific category you are interested in within the pre-created registry. You can do that by clicking the “Add all” button next to the category name and item number. 
  • Product level. This means that you can add each and every product from the grid view individually by clicking the “Add to registry” button. 

How many gifts should I add?

You can add as many items as you’d like.  We include 20-40 items in our pre-created registries, you may want to add the same amount if in doubt to let your friends/family a variety to choose from.

What if I’m too sick, overwhelmed or shy to create a registry for myself?

That’s ok. That’s one of the main reasons why we’re here.
Tell a loved one about the Mend Recovery Registry and ask them to be your Helper. They can create one for you on your behalf. (You can give input along the way.) They can also share the registry with others on your behalf, and provide your friends, family and colleagues with regular updates. 

Mend tip: Many patients ask a Helper to create/promote a Recovery Registry for them.

Who is a Helper and what kind of access do they have?

A Helper is someone who creates a Mend Profile and everything it includes (Recovery Registry, Journal, Calendar) on behalf of a cancer patient/survivor. A Helper only has access to the information they provided during setting up your Profile specifically:

  • Your story
  • Your diagnosis
  • Inviting others to follow you
  • Adding/deleting items to/from your registry
  • Your journal (creating/editing/deleting your entries)

A Helper cannot:

  • Change your first and last name
  • Edit your shipping and billing address
  • Make cash fund withdrawals
  • Add/delete a Helper

What if I changed my mind after inviting someone to be a Helper?

You can always delete an existing helper and add a new one within your Contact Information section in your Account. At this time there can only be one assigned Helper to one Mend Account. 

SHARE YOUR RECOVERY REGISTRY

How do I let people know about my registry?

Once you’ve completed setting up your registry you’ll be redirected to the Share page. You can then either click one of the social media icons to automatically share through social media or copy the link and send it/post it anywhere you’d like. We’ve also included sample messages for you to use on the same page. 

How can I see what my Recovery Registry will look like to other people?

Login to your account, go to the Registry section and then click on “Public view” to see what your Recovery Registry looks like to other people. You can access your “Public view” before and even after you’ve shared your registry.

How can I make sure that strangers can’t view my registry?

You can make your registry searchable or not searchable (private). We suggest that you leave your registry searchable so that others can find and contribute to your registry. If you want your registry to be non-searchable, simply change the privacy settings on your Profile to Non-searchable. This way, only people who were given your registry link can see your registry.

How to follow someone’s registry?

If you are interested in following a specific person’s Registry, click the Search sign at the top navigation of our website and choose People search. You can search there by name. You can then access their profile and follow them, this will include following their Registry and Journal if they have one. 


You may also have received a private link to a patient’s profile through email or social media that you can click on. If you are still unable to locate a specific person, please reach out to our customer support team and we would be more than happy to help you. 

MANAGE YOUR REGISTRY

What information am I able to change on my registry profile?

All your information can be changed at any time. Just go to your Profile to change your personal information, story, images etc. and then to the Registry section to manage registry items. 

How do I find out more about a product?

Click on the product itself. This will open up a detail page, where you can find more in-depth information on the product, benefits, and specs/dimensions/sizes.

How do I add or remove products, or update quantities?

Your needs may change as you go through the recovery process. Visit your Manage Items or Add Items pages to add, remove or update items or the desired quantity.

CASH FUNDS

How do cash funds work?

A cash fund is a way to accept financial support for additional expenses you may incur from a cancer diagnosis, like hospital co-pays, travel costs, or increased childcare. You can add a cash fund to your Recovery Registry during Registry creation or from the “Add Items” section of your Registry. Choose from one of our suggested fund ideas, or create your own custom fund. Set your fundraising amount, or use one of our suggested goals. If you create a custom fund, you can add a special photo and/or explain how this fund will help you.

Are cash fund donations anonymous?

No, you need to register to make a contribution and the recipient will see who made a contribution.

Why are cash funds subject to a 5% service fee?

The 5% service fee helps pay for the development of our cash fund platform and the administration of the funds for patients and donors.

Who pays for the 5% fee?

The 5% service fee is charged to the cash fund donor at the time of purchase. The patient receives the full amount gifted. There are no taxes or shipping charges for cash funds.

Why would I add cash funds to my registry?

Did you know that the average cancer patient incurs $16,200 of out-of-pocket expenses each year of recovery — that’s half of what the average American makes yearly. This is why we started Mend Together. Use our cash fund option to raise funds for anything you need. We’ve removed the guesswork by creating 60+ suggested cash fund ideas specifically to help with recovery. To see all options you can choose from, or to just get inspired, explore the “Add items” section of your Registry. 

How do I remove a specific cash fund listing after my registry is live?

You can easily remove a fund by clicking on the “remove” button. Any contributions you have received will remain available for you to manage directly from your Cash Funds Received page.

When will I receive my Cash Funds and how can I track them?
Cash funds are deposited immediately after the contribution is made. You can see and manage your cash funds on your Cash Funds Received page. Your funds can be used towards purchases on mendtogether.com or be withdrawn. 

Are cash fund contributions subject to sales tax or shipping costs?

Cash fund contributors are not charged sales tax or shipping on their contributions.

Are cash funds returnable/ refundable?

All donations are final and will not be refunded.

How do I add cash funds after my registry is live?

As your needs change through the recovery process, you may have other cash fund needs. Visit your “Add items” page within the Registry to add more cash funds to your registry.

How do I update a cash fund listing goal after my registry is live?

You can increase or decrease your goal at any time via the “Update” button on the Cash Fund grid view. For example, you may decrease your campaign goal to $0, and in the public view, your campaign will be grayed out and no one will be able to contribute any further.

Can I use cash funds to purchase items on mendtogether.com?

Yes. Once you are logged into your account you will see all the available Cash Funds at the Cart level and will be able to apply it towards the order. 

How do I withdraw my cash fund contributions?

There are two ways to withdraw cash fund contributions at any time:

  1. Log in to your Account and then navigate to the “Cash Funds” section. Choose the amount you would like to withdraw and finalize your request by clicking the “Withdraw Funds” button. 
  1. Log in to your Account and then navigate to your “Cash Funds Received” section from the drop-down on the “Registry” on the left menu in your Profile page. Click on “Withdraw Funds” button and follow the steps listed.

    Mend Together will mail you a check within 7 – 10 business days. The check will be mailed to the shipping address on your account. Please make sure to confirm the correct shipping address before requesting a withdrawal.

    All cash fund donations and withdrawals are tracked at the Cash Funds section of your Account. 

VIEW GIFTS

How do I find out if anyone has made a donation or purchased a gift from my registry?

We will send you an email confirmation after each purchase or contribution. The Registry Gifts section within your Account or Products Received section within your Registry section in your Profile makes it easy to keep track of who has gifted you. 

When will my gifts ship and how can I track them?

We will send you an order confirmation email after each purchase or contribution. Once the order ships, you will receive a shipping confirmation email which will include a tracking number so you can track the delivery of your item(s). Most orders arrive within 5-10 business days from the time of purchase. You can also check the status of your order and each item within your order following steps listed:

  • Log into your account
  • Click on “Orders”
  • Click “View Order” next to the order number you want to track. Shipment details will be listed for each product stating tracking number and status. 

PRODUCT SATISFACTION

What if I want to return my gift?

Follow steps listed:

  • Log into your account
  • Click “Registry Gifts” next to the “Orders” section.
  • Click on “Request Return” next to the “Registry Items Purchased”.
  • Select items to return. 
  • Select reason for return. 
  • Submit return request. 

You will then receive an email explaining how to ship your item and what to include with it for your return to be processed. 

**Please note that all donations towards cash funds are final and will not be refunded, refunds for Registry Gifts can be only issued in the form of Site Credits.

What if my gift arrives damaged? 

Follow steps listed:

  • Log into your account
  • Click “Registry Gifts” next to the “Orders” section.
  • Click on “Request Return” next to the “Registry Items Purchased”.
  • Select items to return. 
  • Select reason for return. 
  • Submit return request. 

You will then receive an email explaining how to ship your item and what to include with it for your return to be processed.

**Please note that all donations towards cash funds are final and will not be refunded, refunds for Registry Gifts can be only issued in the form of Site Credits.

MY MEND JOURNAL

How to find someone’s journal?

If you are interested in finding a specific person’s Journal entries, click the Search sign at the top navigation of our website and choose People search. You can search by name only. You can then access their profile and read their Journal posts if that Profile is set up as searchable. 


You may also have received a private link to a patient’s profile through email or social media that you can click on. If you are still unable to locate a specific person, please reach out to our customer support team and we would be more than happy to help you. 

How to start following someone’s posts?

If you are interested in following a specific person’s Journal posts, click the Search sign at the top navigation of our website and choose People search. You can search by name only. You can then access their profile and follow them, this will include following their Registry and Journal if they have one. 


You may also have received a private link to a patient’s profile through email or social media that you can click on. If you are still unable to locate a specific person, please reach out to our customer support team and we would be more than happy to help you. 

How to create a journal entry?

Follow these steps:

  • Click on “Journal” from your left hand navigation in your Profile
  • You will see a “Share an update” box where you can create your very first entry. Type in your thought/status/anything you’d like to share, add a Photo (optional)
  • Click “Post”

We’ve also created Tips for getting started to give you some ideas about what you may want to include in your posts to give the best update to your Friends and Family. 

How to edit/delete a journal entry?

Can I leave comments to someone’s journal posts?

Yes, you can leave comments if you have an Account. You’ll need to be an approved Follower to leave a comment for a non-searchable Profile. 

Can I delete comments someone left if I don’t like them?

Can I block someone from leaving comments to my posts?

You can set-up your Profile as non-searchable and then only your Followers will be able to leave a comment. You can remove a Follower or block them from leaving comments to your posts. 

How to invite Friends and Family to follow my Journal?

Follow these steps:

  • Login to your account
  • Click on the ‘Followers’ section 
  • From that screen you should be able to invite and remove followers. 

Will I receive a notification if someone I am following posts something new?

CART/CHECKOUT

Can I checkout as a Guest?

No, you need to have an Account or create one to make a purchase.

How to apply Site Credits I have at Checkout?

You’ll see available Site Credits you can apply towards your purchase in the “Summary” section on the right hand of the Checkout page. Insert the amount you’d like to apply and proceed.

How to apply Cash Funds I have at Checkout?

You’ll see available Cash Funds you can apply towards your purchase in the “Summary” section on the right hand of the Checkout page. Insert the amount you’d like to apply and proceed.

What is the “Make an extra difference” box?

Mend Together is partnering with several cancer related non-profit organizations to help raise funds. You can make an extra difference by donating to those organizations at Checkout. 100% of your donations will be forwarded to the Organization you pick. 

Can I include a Gift Message at Checkout?

Yes, you’ll be offered to leave a Gift Message during Checkout. 

Back to top